Customer Service Charter
Our commitment to providing excellent service
Our Service Commitment
The Employment Equity Commission is committed to providing high-quality, professional, and efficient services to all our stakeholders. This Customer Service Charter outlines our service standards and your rights when dealing with us.
Our Service Standards
Accessibility
We will ensure that our offices are accessible to all members of the public during normal business hours (08:00 - 17:00, Monday to Friday).
Responsiveness
We will respond to telephone calls and emails within 2 working days and provide clear timelines for addressing more complex queries.
Professionalism
Our staff will treat all stakeholders with courtesy, respect, and professionalism, maintaining confidentiality at all times.
Transparency
We will provide clear information about our processes, requirements, and decisions, ensuring transparency in all our operations.
Efficiency
We will process applications and reports in a timely manner, adhering to statutory timelines and minimizing delays.
Your Rights
- To be treated with dignity and respect
- To receive clear and accurate information
- To have your queries handled promptly and efficiently
- To lodge complaints about unsatisfactory service
- To receive explanations for decisions that affect you
- To have your personal information kept confidential
Feedback & Complaints
We welcome feedback on our services. If you are not satisfied with the service you receive, please contact us so that we can address your concerns promptly.